What should I do to start?

You need to register an account to start off. All you need to do is fill up some valid basic personal information.


Is there any region restriction on the platform?

All screenings are only available to Macao and Hong Kong area.


Can I get a refund?

Please contact us directly regarding the refund. You may call us at +853 2850 9168, our working hours is from 10:00 – 19:00, Monday to Friday. You may also email us at info@iffamacao.com.


What can I do if I miss the first release of the film?

Don’t worry, different time windows will be applied in different films. The range of the time window would be 24 or 48 hours, and you can watch the film anytime within those hours, and you will have 12 hours to finish the film after you have clicked the “play” button. However, refund is not allowed if the access is expired and screenings are missed by yourself.


When will the access of the film expired?

The access is available once the payment is completed, and it expires when the time window of the film is closed.


What are the requirements for Windows computers?

Windows 7, Windows 8.1 or Windows 10.

Microsoft Edge and Internet Explorer. We recommend using the latest version of your browser as earlier versions may not be supported.

Internet Explorer on Windows 7 is no longer supported.

Google Chrome, Firefox or Opera are unavailable.


What are the requirements for Mac computers?

MacOS 10.12 or later.

Safari. We recommend using the latest version of your browser as earlier versions may not be supported.

Google Chrome, Firefox or Opera are unavailable.


Can I watch content on my iPhone/iPad?

Yes, you can watch content using Safari and this requires iOS 11.2 or later. We recommend using the latest version of your browser as earlier versions may not be supported.

Can I watch content on my Android Device?

Yes, you can watch content using Microsoft Edge and this requires Android 6.0 or later. We recommend using the latest version of your browser as earlier versions may not be supported.

I can’t stream any of the content, what’s going on?

Check your minimum system requirements above. We recommend that you update to the latest version of your browser.
We use adaptive bitrate streaming which means the streaming quality will automatically adjust based on your internet speed. For High Definition (HD) streaming we recommend VDSL, cable or fibre connections as we cannot guarantee consistent HD streaming on ADSL.


What happens if I forget my password?

Simply click Forgot your password on the Sign In page, enter the email address you used when you created an account and a link to reset your password will be sent to you.

Why does video playback stall or not play smoothly?

If your internet connection is poor or inconsistent you may experience problems during playback. Try lowering the playback bitrate.


Contact us

You may call us at +853 2850 9168, our working hours is from 10:00 – 19:00, Monday to Friday. You may also email us at info@iffamacao.com.